Butler Co Water District No.3

2026 CUSTOMER LETTER THESE WILL BE MAILING OUT WITH YOUR NOVEMBER BILL.

PUBLIC WATER DISTRICT #3

Water District #3 Customers,

            In this letter you will find IMPORTANT information that you need to know. First off, as most already know our office hours have changed. They are as follows: Monday 7:30 to 12:00 and 12:30 to 4. Tuesday Closed. Wednesday 7:30 to 12:00. Thursday Closed. Friday 7:30 to 12:00 and 12:30 to 4. Even with the shorter office hours our field guys are still working 7:30 to 4. If you have an emergency there is a number on the answering machine to contact someone 24/7.

This year we have decided to not have a rate increase but instead we will be adding a $4.00 charge to every bill. This charge will be used for repairs and maintenance on the aging pipes and equipment in the district that need to be maintained. We were very fortunate last year to receive grant money to be able to completely renovate our towers. With the rising cost of maintenance on the district, we feel this is the best option we have at this time. 

            We encourage our customers to take advantage of ACH monthly payments where we can store a checking account or credit card on file and debit on the 12th of every month. The customer will still receive their monthly bill like always so they know the usage and amount of the bill. We understand with the shorter hours sometimes it is hard to make it here so this is a great option.

If you are tired of receiving your bill late or not at all we offer a service to email your bill every month. With this option you will receive an email as soon as the bills are processed at our office.

Another service we offer is an all-call text and call service in the event of an emergency or general information. If you are not signed up and would like to be please contact our office to be signed up. Even if we have your information on file, if you did not ask to be signed up you were not.

We also want to remind customers to please stay out of the meter box. The meter box and equipment inside the box are property of the water district and if you cause damage, you will be held responsible to pay for damages and labor to repair. You should have a valve on your line to shut off the supply to your property. If you need the water shut off, please call there is someone available 24/7 to assist.

Brian Williams

Superintendent PWSD#3